Shipping Information: 

Processing Time:
Orders are processed within 1-2 Business Days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates:
We offer flat rate shipping within the United States. 

Shipping charges and options are displayed at time of checkout and are as follows: 

Example:

• Standard Flat Rate Shipping: $8.00
  
  

• FREE Shipping on Orders of $100 or more.
  
  

Local Delivery or In-Store Pickup (if applicable):

In-store pickup is available at 102 N Sangamon Ave, Gibson City, IL, 60936. Pickups are available during store hours:

Wednesday: 10am - 5pm
Thursday: 10am - 7pm
Friday: 10am - 5pm
Saturday: 9am - 1pm

Please wait for an email confirmation that your order is ready.

Order Status and Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow 1-2 days for the tracking information to update.

Shipping Delays:
Please note that there may be delays due to weather, postal service issues, or general logistics, especially during high-volume seasons that are out of our control. 

Online Security
Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Terms of Sale
Terms of Sale: All sales are subject to our Terms of Use and Privacy Policy posted at Terms & Conditions and Privacy Policy as well as the terms and conditions of this Return Policy, which together constitute a binding contract. Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of contract. Merchandise marked "final sale" is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.

Questions?
If you have any questions about your order or shipping, feel free to contact us at sydandsadies19@gmail.com.

Return Policy:

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns:
We accept returns within 14 days of delivery for online orders of 14 days from purchase date in store. Items must be in their original condition: unworn, unwashed, and with tags attached. Returns are for store credit. Items marked as final sale are final, no return..

How to Start a Return:
To initiate a return, please email us at sydandsadies19@gmail.com with your order number and reason for return. We’ll reply with return instructions.

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Store Credit:
Once we receive your return, we’ll inspect the item and notify you. If approved, your refund will be issued store credit to the email address or phone # used at time of original purchase.

Exchanges:
We currently do not direct exchanges for online orders. If you need a different size or item, please return the original and place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery so we can make it right.

Need Help?
Contact us at sydandsadies19@gmail.com and we’ll take care of you.